Returns & Refunds
We understand that sometimes you have to kiss more than one frog to find your prince. That's why we allow for merchandise returns on the following conditions.
Eligibility
All returns must be in original shrink wrap & be in unopened condition.
Timeframe
All returns must be initiated within 30 days of purchase.
Return shipping
Customer is responsible to pay for return packaging and shipping. Tracking is highly recommended.
Refunds
Full refunds will be issued to the payment method used in the original purchase once returned item reaches us in original, unopened condition.
Damaged items
Please film an unboxing video to receive credit for missing or damaged items. Begin filming before the box is opened. Videos must be unedited. Submit your UNEDITED video for consideration.
Contact
Please email orders@kaeguli-KPOPshop.com to initiate the refund process.